Support

How can we help?

Browse the most common questions or talk to the team in Utrecht.

FREQUENTLY ASKED

Everything you need to know

GETTING STARTED

Most teams are querying their own data within a week. You connect a source, point us at your bucket, and we provision the managed stack for you. We provide assistance with the initial setup and data migration.

No, you don't have to. Your data can stay in your own object storage, where we manage the open table format and run compute on top of it. If you'd rather move your data into databaas, you can do that too.

Lakekeeper, Airflow, Trino, Zitadel, Superset and JupyterHub + Marimo. All pre-integrated and fully managed, so there's nothing to wire together.

Yes. Marimo offers multiple ways to integrate AI into your workflow.

Yes. Run on-premise, in your office, or on a European cloud provider like Scaleway, OVHcloud or Leafcloud. Same platform, same guarantees, wherever you run it.

Yes. Deploying Databaas on your own infrastructure is possible. You manage the servers, we help where needed.

Yes. SLA's are available for uptime, proactive monitoring, and direct engineer support. Get in touch for the full terms.

Basic SQL is useful for analyses, but not required. Anyone can create dashboards.

From gigabytes to petabytes, the platform scales with you. Crucially, compute and storage scale independently.

SECURITY & SOVEREIGNTY

Wherever you want. On EU infrastructure, or in your own private cloud. You choose the region and keep full ownership of the bucket.

Through Zitadel: SSO, MFA and RBAC. Bring your own identity provider or use ours. Every access is logged and exportable.

Everything is open formats and open source. Export your Iceberg tables and pipelines and walk away. No lock-in.

BILLING & ACCOUNTS

Pricing scales with your data volume, compute and support needs. Every plan is custom, so book a call for a quote tailored to your scale.

Yes. We run a free 30-day pilot for qualifying teams, with onboarding included.

Seats are managed in your admin console under Settings → Members. Changes take effect immediately and prorate at the end of the cycle.

INTEGRATIONS

Anything with a JDBC, REST or webhook endpoint. Common ones include Postgres, MySQL, Stripe, Hubspot and Salesforce.

Yes. Trino exposes a standard SQL endpoint that Metabase, Power BI, Tableau and others can connect to.

Still stuck?

Talk to the team in Utrecht.

No tickets, no bots. You reach the people who built the platform.